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Delete your account and data

Last reviewed:

Text pending completion

This page still contains owner details or sections that are not completed or reviewed. Pending fields: companyName, taxId, address

1. How to request account deletion

The app does not currently include an option to delete the account, so the request is made by email:

  1. Write to privacidad@dirotpv.com from the email address you registered with, using the subject “Delete my account”.
  2. Tell us whether the request is only about your user or also about the company you manage.
  3. If we need to, we will ask you to confirm your identity before deleting anything.

You can also send the request through the app’s support channel. We will reply and handle your request within the legal period of one month.

2. What is deleted

When we handle your request we erase or anonymise your account data and the related operational data: your email, your name and your sign-in credentials.

If you only want to remove the data of one of your customers, the company administrator can do it in the app: the customer is deleted or, if they appear on invoices, their record (name, address and email) is anonymised. Invoices already issued keep the copy of the name and tax ID as they were at issue, because of tax obligations.

3. What is kept and why

Invoices already issued and their records cannot be deleted or modified: commercial and tax law require them to be kept. They are therefore retained for the legal period, currently up to 6 years from the last entry, with the tax data the invoice requires (such as the name and tax ID of the issuer and of the customer).

Support tickets are kept for the reasonable time needed to resolve the incident and as a service history.

[PENDIENTE: revisión legal — confirm what happens to retained data when the legal period ends (automatic erasure or on request) and the specific retention period for support tickets.]

4. Data of a company’s customers

If your data was entered by a company about one of its customers, that company is the controller of it and you can also address the request to them. More details in the privacy policy.

5. Exporting your data before deleting it

The app does not currently have a full one-step export. If you want a copy of your data before deleting the account, ask for it in the same email, privacidad@dirotpv.com, and we will handle it as a portability request.