Frequently asked questions

DiroTPV is an app for Android phones and tablets, which you download from Google Play. The exact device requirements are on the Google Play listing. You need an internet connection to issue invoices.

You can browse your catalogue, your customers and your past sales offline, because the app keeps a copy on the device. If you sell without a network, the sale is saved on the device and synced when the connection returns.

To issue an invoice you do need a connection: invoice numbering and chaining are handled by the server, which is what guarantees that no two invoices share a number.

DiroTPV is designed for businesses that sell and invoice from a phone or tablet: you get a product catalogue, several tariffs per product, VAT and equivalence surcharge, customers with their tax details, numbered invoices and Bluetooth ticket printing. If that covers what you need, it fits. See the full detail on the features page.

No. DiroTPV is only available for Android.

Yes, with the Premium plan. Each person joins your company with an invitation code and enters as a seller: they sell and look up customers and products. Whoever creates the company is the administrator and manages products, customers and the company details. Roles are fixed. The Free plan includes one user. More detail in the roles guide.

Veri*Factu is the Spanish tax agency scheme that makes invoice records tamper-evident. You can read the full explanation on the Veri*Factu page.

In general, the rules on invoicing software requirements apply to businesses and professionals who issue invoices using a program. There are exceptions and specific regimes: check your case on the AEAT electronic office.

The application deadlines have been extended and may change again. We do not repeat them here so as not to give you an outdated date: always check the current dates on the AEAT electronic office.

We do not detail the consequences here, because it is not our remit and it can change. Check the AEAT electronic office or ask your adviser.

DiroTPV prepares every invoice in the Veri*Factu format — sequential numbering, chained hash and an immutable record — so nothing has to be redone when submission becomes available. Submission to the AEAT is not yet available in DiroTPV.

One user, one company and 30 invoices per month (up to 50 by watching optional ads), no Bluetooth printing and non-intrusive ads, never during invoicing, printing or payment. Compare the plans on the pricing page.

Premium is a Google Play subscription, at €3.99 per month or €39.99 per year.

Several users with no member limit, unlimited invoices, Bluetooth printing, priority support and no ads.

From the subscriptions section of Google Play, because Premium is managed through Google Play.

It depends on the data. DiroTPV is responsible for user account data. Each company is responsible for the data of its own customers that it enters into the app, and DiroTPV acts as processor. The service provider’s details are in the legal notice and the full details in the privacy policy.

We collect account, company, customer and invoicing data, plus the technical data needed for security. We do not collect geolocation or special categories of data, and we do not use data for advertising or profiling. We do not sell or transfer personal data for commercial purposes. Which providers are involved and why is in the privacy policy.

DiroTPV does not have a one-step full data export. In the app you can browse your sales and invoice history, and resend an invoice by email. If you want to exercise your right to data portability, write to privacidad@dirotpv.com.

The delete account page explains how to request it, what is deleted and what is kept. Invoices already issued are kept for the period required by law, so they cannot be deleted earlier.

Thermal printers that support ESC/POS and have Bluetooth. Bluetooth printing is part of the Premium plan. First pair the printer in your device’s Bluetooth settings, then choose it in DiroTPV. Full steps in the printing guide.

Each person signs in with their own account and joins the company with an invitation code. Working with more than one user is part of the Premium plan. Each sale is saved and synced from the device where it is made.

First check that the device has a connection. In Sales history there is a section listing the sales that could not be synced, with the reason for the failure; tap Retry there. More detail in the history guide.

If no printer is saved, it is no longer paired or the connection fails, the app warns you and the sale carries on. Printing never blocks a sale or affects an invoice already issued.